“Omotenashi” is the philosophy of service from the heart - a key element to make the difference of HÔTEL du PARC HANOÏ.


According to the history, Japanese people have always taken people as the core value of all products and services. Japanese people focus on how to upgrade ordinary objects or actions to become special and sophisticated experience. Therefore, service at hotels and restaurants in Japan is more special, since every single detail is focused on.
𝐎𝐦𝐨𝐭𝐞𝐧𝐚𝐬𝐡𝐢 – the essence of Japanese hospitality – captures the way in which Japanese hosts pay attention to details and anticipate their guests’ needs.

“𝐎𝐦𝐨𝐭𝐞” means public face – an image you wish to present to outsiders. “𝐧𝐚𝐬𝐡𝐢” means nothings. Combining them means every service is from the bottom of the heart – honest, no hiding, no pretending. “𝐎𝐦𝐨𝐭𝐞𝐧𝐚𝐬𝐡𝐢” becomes the philology of service, starting from the heart, also being a key element to make the difference of HÔTEL du PARC HANOÏ.

Since January 2019, HÔTEL du PARC HANOÏ is proudly managed by Plan ・ Do ・ See Inc. – a Japanese hospitality brand, founded in 1993. Along with the significant development of hotel chains and restaurants managed by Plan ・ Do ・ See Inc. around the world, HÔTEL du PARC HANOÏ delivers the mission of “𝐒𝐡𝐚𝐫𝐞 𝐎𝐦𝐨𝐭𝐞𝐧𝐚𝐬𝐡𝐢 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞 𝐰𝐨𝐫𝐥𝐝”.

✔ 𝐎𝐦𝐨𝐭𝐞𝐧𝐚𝐬𝐡𝐢 𝐢𝐬 𝐭𝐡𝐞 𝐞𝐬𝐬𝐞𝐧𝐜𝐞 𝐨𝐟 𝐉𝐚𝐩𝐚𝐧𝐞𝐬𝐞 𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲.
It is the spirit with which all HÔTEL du PARC HANOÏ employees treat each other and how we serve our guests.
✔ 𝐎𝐦𝐨𝐭𝐞𝐧𝐚𝐬𝐡𝐢 𝐢𝐬 𝐬𝐞𝐥𝐟𝐥𝐞𝐬𝐬.
At HÔTEL du PARC HANOÏ we provide because it is our pleasure. We expect nothing in return.
✔ 𝐎𝐦𝐨𝐭𝐞𝐧𝐚𝐬𝐡𝐢 𝐢𝐬 𝐞𝐦𝐩𝐚𝐭𝐡𝐞𝐭𝐢𝐜.
We anticipate the needs of our guests and fulfill them before they can ask. We create a warm and welcoming environment for our guests, with even the smallest detail attended to.
✔ 𝐎𝐦𝐨𝐭𝐞𝐧𝐚𝐬𝐡𝐢 𝐩𝐫𝐚𝐜𝐭𝐢𝐜𝐞𝐬 𝐫𝐞𝐬𝐩𝐞𝐜𝐭.
The Japanese language makes no distinction between guest and customer. At HÔTEL du PARC HANOÏ, our customers are guests. As your host, we are equals in that providing once-in–a-lifetime experiences is as pleasurable as experiencing those once–in-a-lifetime moments.
✔ 𝐎𝐦𝐨𝐭𝐞𝐧𝐚𝐬𝐡𝐢 𝐢𝐬 𝐠𝐫𝐚𝐭𝐞𝐟𝐮𝐥.
For every encounter is single and unique.

If you want to experience 𝐎𝐦𝐨𝐭𝐞𝐧𝐚𝐬𝐡𝐢 first hand, one of the best places in Vietnam would be HÔTEL du PARC HANOÏ.

Located in the heart of historic Hanoi, the hotel is within historical precincts of Hanoi and in walking distance to outstanding city attractions, such as Thien Quang Lake, Thong Nhat Park, the city’s Old Quarter and Hanoi Railway Station. HÔTEL du PARC HANOÏ places you in the heart of the city, yet releases you from the surrounding hustle and bustle. Step inside, you will find yourself in a sophisticated relaxing space. The service rituals in the hotel have been created to evoke all the glamour and anticipation of “an endless charming Hanoi” within each experience. With the perfect fusion of Japanese attentive care and Vietnamese warm hospitality, we will provide you with a whole new hotel experience right in the 1000-year city.